Refund Policy
Last updated: July 11, 2026
Our Commitment
We stand behind every product we sell. If you're not completely satisfied, we want to make it right. Please read our policy below, then contact us and we will resolve your issue as quickly as possible.
First-Order Guarantee
Your first order with VÖRN is covered by a 30-day satisfaction guarantee. If you are unhappy for any reason — product quality, taste, results, or anything else — contact us within 30 days of delivery and we will issue a full refund to your original payment method. No return shipment is required.
Subsequent Orders
For orders after your first, we offer store credit within 30 days of delivery for:
- Products damaged during shipping
- Incorrect items shipped
- Products with quality defects
Please provide a photo of the damaged or incorrect item when contacting us. Store credit does not expire and can be used on any future order.
Subscription Orders
Subscription orders follow the same refund guidelines as above. To avoid being charged for an unwanted delivery, please cancel or pause your subscription at least 48 hours before your next billing date. Refunds for subscription orders that were not canceled in time are handled on a case-by-case basis at our discretion.
Non-Refundable Items
- Products that have been opened (except under the first-order guarantee)
- Gift cards or store credit
- Shipping fees (except where the error is ours)
How to Request a Refund
- Email support@vorn.co with your order number and the reason for your request.
- Attach a photo if the issue involves damage or an incorrect item.
- We will respond within 1–2 business days with next steps. Approved refunds are processed within 5–10 business days.
Contact Us
Questions about a refund? support@vorn.co